Cancellation Policy

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Bukhari Ruqyah

Effective Date: 26/7/2026

At Bukhari Ruqyah, we understand that plans can change. This policy outlines how cancellations and rescheduling are handled for both in-person and online sessions.

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1. Notice Period

Clients must provide at least [insert notice period, e.g. 24 hours'] notice to cancel or reschedule an appointment. This allows us to offer the time slot to another client.

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2. Late Cancellations

Cancellations made with less than the required notice may be subject to a charge, at our discretion.

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3. No-Shows

Failure to attend a scheduled session without prior notice will be treated as a late cancellation.

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4. Emergency Situations

We understand emergencies happen. Cancellations due to genuine emergencies will be assessed on a case-by-case basis, and fees may be waived at our discretion.

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5. Refunds

Where a refund applies, it will be processed back to the original payment method (Zelle or online payment). Cash payments made in person are non-refundable once a session has taken place.

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6. Rescheduling

If you need to reschedule rather than cancel, please contact us as early as possible so we can find a suitable alternative time, subject to availability.

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7. Gift Card Sessions

Sessions booked using a gift card follow the same cancellation and rescheduling rules above. Late cancellations may result in the gift card value being forfeited for that session.

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8. Contact for Cancellations

To cancel or reschedule, please contact us at [insert contact email/phone] as soon as possible.